Bigshoetime online store uses Gspay - third party secure payment gateway to accept credit and debit card payments. Your payment card information is encrypted upon transaction and will not be disclosed to anyone (including Bigshoetime online store).

Gspay (http://www.gspay.com/php/aboutus.php) offers secure server (under SSL certificate) and utilizes the advanced fraud prevention systems to create a safe, global, real-time payment solution.

* As we can only accept payments in US Dollars, the order total is converted to US Dollars automatically for billing purpose. And your payment card will be charged in the amount of US Dollars. (Exchange rates: 1 GBP = 1.5 USD; 1 EUR = 1.36 USD)

All orders placed through Bigshoetime online store will be dispatched from China using the Express Mail Service.

We use insured shipping and items can be tracked at EMS website as well as the local delivery company's website, such as Parcelforce, U.S. Postal Service, etc.

We need 1-3 days to arrange your order for delivery. Once your order is dispatched, you will receive a notification email.

Delivery would NORMALLY be made in 5-7 working days after your order is dispatched, to the address you give to us for delivery at the time you make your order.

All delivery times quoted on the website are estimates only. Sometimes there might be some inevitable delay during the shipping, which would bring to a few days longer for the delivery.

Free shipping to U.K. and U.S.A., and the shipping cost is £15 to all other countries.

Please note: A signature is required upon delivery that might be made at any time during the day. If there is nobody in to accept a delivery, a card will be left by the courier to inform you how you can collect your parcel or re-arrange delivery.