Contact Us:

Enquiries about existing orders

Questions regarding existing orders can only be processed by going to your account. Here you can check your order status, dispatch date and submit a specific order query if necessary.

Delivery enquiries

Delivery questions regarding existing orders can only be processed by going to your account. Here you can locate delivery tracking information and submit a specific order query if necessary.

All other enquiries

If you have a query send an email to service@bigshoetime.com or click here to send an email to our Customer Service. We aim to respond to your email within 48 hours of receipt.

Bigshoetime.com Ltd head office is located at:

No.41 Chun Shu Guan Street,
Xuan Wu District,
Beijing
100055
China